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app.inkvo.dev / incidents / inc-2847
SEV-1prodinc-2847
Checkout timeouts on /api/orders
opened 03:12:41 UTC · 8m ago
Affected services
● payments-svc ● orders-api + 2 downstream
Customer impact
~ 2 failed checkouts / min
Correlated deploy
payments-svc @ 3d9a1c · 03:08 UTC
Paged
@maya (you) · 03:12
NARRATIVE · URGENT

At 03:12 UTC, checkout p99 latency went from 180ms → 0.2s and started returning 504s. The root cause is payments-svc: its outbound calls to Stripe are timing out at the connection layer.

Four minutes earlier, payments-svc shipped 3d9a1c — a dependency bump that included stripe-node 14 → 15. The new client defaults to IPv6 and your egress NAT doesn't route IPv6 to the internet.

Suggested: roll back payments-svc to 5f20e8 (takes ~90s). A fix-forward would pin the client to IPv4 — I drafted it as PR #2104.

$ inkvo rollback payments-svc --to 5f20e8
↓ waiting for ack…
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03:12
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PagerDuty wakes you up. "Checkout error rate ≥ 5%."
03:13
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You stare at 17 graphs. Something spiked. You can't tell which thing is the cause.
03:16
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Different dashboard, different time range. p99 is red. Why?
03:18
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03:24
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03:31
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NARRATIVE · URGENT
Checkout is down in prod. ~34 failed orders/min. payments-svc can't reach Stripe — the 03:08 deploy bumped stripe-node to v15, which defaults to IPv6, and your NAT doesn't route IPv6 out. Suggested: roll back to 5f20e8 now.
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SLO BURN · payments-svclast 30d
Error budget · 14% remaining
RUNBOOK · attach
↳ payments-svc / stripe-timeout.md ✓ linked
↳ infra / egress-nat-failover.md ✓ linked
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