Representative template copy for the prototype — not legal advice. Replace with a counsel-reviewed policy before launch.
Summary
Inkvo processes two kinds of data: Customer Data (the telemetry you send us to monitor) and account data (who you are, so we can run your account). We use both only to provide the Service. We don't sell data, and we don't use your telemetry to train models for other customers.
What we collect
Customer Data (telemetry)
Traces, metrics, logs, and deploy events you send via OpenTelemetry or our connectors. You control what's in it. We encourage scrubbing personal data from spans at your collector before ingest.
Account & usage data
- Account details: name, work email, organization, role
- Billing details, handled by our payment processor (we don't store card numbers)
- Product usage: features used, sessions, and diagnostic logs of the app itself
How we use it
- To operate the Service: ingest, detection, narratives, notifications
- To support you and respond to requests
- To secure the Service and investigate abuse
- To improve features in aggregate — never by exposing one customer's data to another
Legal basis (GDPR)
Where GDPR applies, we process personal data under the bases of contract (to provide the Service you signed up for), legitimate interests (securing and improving the Service), and consent (where required, e.g. certain cookies). For Customer Data, Inkvo acts as a processor and you are the controller; our DPA governs that relationship.
Sharing
We share data only with the subprocessors listed on our security page, each bound by contract to protect it, and where required by law. We do not sell personal data or share it for cross-context behavioral advertising.
Retention
Customer Data is retained per your plan and configuration (14 / 90 days, or custom). Account data is retained while your account is active and for a limited period afterward as required for legal and accounting purposes. Deletion details are in our data-handling policy.
Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Account holders can do most of this in-app; for anything else, email privacy@inkvo.dev and we'll respond within the legally required window.
Cookies
The marketing site uses a minimal set of cookies for essential functionality and privacy-respecting analytics. The application uses cookies strictly necessary to keep you signed in. We don't use third-party advertising cookies.
International transfers
We offer US and EU data residency. Where data crosses borders, we rely on Standard Contractual Clauses and equivalent safeguards. EU customers can elect EU-only processing.
Contact
Privacy questions or requests: privacy@inkvo.dev. EU/UK representatives are named in the full policy provided to customers.